JoeLister doesn't consider an item "ordered" until it has been fully paid for by your buyer. Until then, it will show as "Unpaid" in JoeLister. JoeLister will only place the fulfillment order in Amazon when the sale is shown as "Paid."
Please first check the status of the payment of the item on eBay's portal. Make sure you've set your business policies to "require immediate payment" in your JOELISTER_PAYMENT_PROFILE to lessen the possibility of double selling the item on Amazon while payment pending on eBay. Read more about how to edit these settings in your eBay business policy profiles here.
If the payment has cleared yet the sale is still not appearing on the Sales tab in JoeLister after a couple hours, please file a support ticket including:
1) Your JoeLister account email address
2) The eBay item ID
3) Screenshot of payment clearance
4) The URL of the order page on eBay, so we can pull the transaction ID from it
Other Helpful Post Order eBay Articles:
Why is my item showing as unshipped after multiple days?
My item sold for the wrong price! What happened?
My Item Sold on eBay Already. Why is the Listing Still Live on eBay?