PLEASE NOTE: eBay errors are common. If your item is receiving an eBay Error when trying to list, you can learn more by clicking "Read error message" to see what eBay is asking from your listing.
This eBay error is related directly to your eBay Business Policies. Either the return policy was not created automatically upon setting up your JoeLister account, the name of the policy has been changed on eBay, or the return policy profile has been deleted on eBay.
You will need to manually create a return policy profile on eBays portal - OR - rename an existing return policy exactly as the following: JOELISTER_RETURN_POLICY_PROFILE
Otherwise, JoeLister will not recognize the policy and listings will continue to fail with error.
Below are the steps on how to manually create a return policy profile on eBay.
1.) Use these links to access your Business Policy Profiles page on eBay:
- Edit your Business Policy Profiles on eBay (US)
- Edit your Business Policy Profiles on eBay (CA)
- Edit your Business Policy Profiles on eBay (UK)
- Edit your Business Policy Profiles on eBay (DE)
2.) You should see a page similar below
3.) Click on the "Create policy" drop down menu and choose "Return"
4.) You will reach an empty Return business policy profile creation page
5.) Under the Policy name field enter: JOELISTER_RETURN_POLICY_PROFILE
You must enter exactly as above and what is shown in screenshot otherwise JoeLister will not recognize the business policy profile and the listings will continue to fail. The below screenshot is also the default settings for the payment policy.
6.) Click "Save" at the bottom of the page.
7.) Go to your Amazon Inventory Tab on JoeLister and try to list the errored items again. You will also need to be subscribed to a JoeLister plan. You can sign up at any time in your settings here.
If you continue to run into eBay errors, please file a support ticket with a screenshot of your business policy page as it appears on eBay using the links in Step 1 and the current eBay error you're seeing on theAmazon Inventory Tab on JoeLister for further investigation.
Please see more of this article on how to manually create all the business policies on eBay.